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Customer Survey 2025

What's most important to you in choosing a NetSuite services partner?
Select up to 3

*

What's most important to you in choosing a NetSuite services partner?Select up to 3

A

Staying within budget

B

Fast turnaround / response time

C

Access to senior-level expertise

D

Clear communication and documentation

E

Scalability and flexibility over time

F

Specialized support (e.g. integrations, automation)

How many hours per month do you expect to need?

*

How many hours per month do you expect to need?

A

Fewer than 10

B

10–20

C

21–40

D

40+

E

Not sure yet

What kind of budget are you working with?

*

What kind of budget are you working with?

A

Under $5,000/month

B

$5,000–$10,000/month

C

$10,000–$20,000/month

D

$20,000+/month

E

Flexible — just want the right fit

Do you want access to emergency support

*

Do you want access to emergency support

Yes

No

How quickly do you want most requests turned around?

*

How quickly do you want most requests turned around?

A

Within 1 business day

B

2–3 business days

C

Within 1 week

D

Within 2 weeks

E

No strong preference

What’s your preferred engagement style?

*

What’s your preferred engagement style?

A

Monthly retainer (predictable hours + relationship)

B

Bucket of hours (buy what I need, use flexibly)

C

Ad-hoc, pay-as-you-go

D

Not sure yet

What type of work do you need help with?

*

What type of work do you need help with?

A

System fixes or clean-up

B

Integrations or automations

C

Reporting & dashboards

D

Process design or advisory

E

Custom development

F

Something else

How valuable would access to perks like saved searches, training videos, and webinars be to your team?

*

How valuable would access to perks like saved searches, training videos, and webinars be to your team?

0

1

2

3

4

5

N/AVery Valuable

Which of the following perks would be most valuable to you? Drag to rank from most to least important.

*

Which of the following perks would be most valuable to you? Drag to rank from most to least important.

1

Saved search templates

1

Private training video library

1

Release preview webinars

1

Preferred partner discounts

1

AMA-style office hours

If these perks were an optional add-on, how much would you be willing to pay per month?

*

If these perks were an optional add-on, how much would you be willing to pay per month?

A

$50/month

B

$100/month

C

$200/month

D

I’d expect them included in a premium plan

E

I wouldn’t pay extra for them

If a peer company recommended this service, how likely would you be to try it?

*

If a peer company recommended this service, how likely would you be to try it?

A

Very unlikely

B

Somewhat unlikely

C

Neutral

D

Somewhat likely

E

Very likely

Untitled checkboxes field

*

How soon are you looking to start?

*

How soon are you looking to start?

A

Immediately

B

Within 30 days

C

1–3 months

D

Just exploring for now

What’s your name?

*

What's your email address?

*

Opt-in to communications?

*